At MYLIBASH, we strive to ensure the utmost satisfaction of our customers when it comes to our party wear traditional outfits. We understand that occasionally, circumstances may arise where a refund is necessary. This refund policy outlines the guidelines and procedures for requesting and receiving refunds for your purchases.
- Eligibility for Refund:-
1.1 To be eligible for a refund, the item(s) must meet the following criteria: – The item(s) must be unused, unworn, and in the same condition as received. The original tags and labels must be intact and attached to the item(s). – The item(s) must be returned within the specified time frame outlined below.
- Time Frame for Refund Requests:-
2.1 Refund requests must be made within 7 days from the date of delivery.
2.2 If 7 days have passed since the delivery, unfortunately, we cannot offer a refund or exchange.
- Return Process:-
3.1 To initiate a refund, please follow the steps below: – Contact our customer support team via email or phone and provide your order details. – Explain the reason for your refund request and provide any relevant information or supporting documentation. – Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
- Return Authorization Number (RAN):-
4.1 A return authorization number (RAN) is required for all refund requests.
4.2 The RAN must be clearly marked on the return package and included in any communication related to the return.
4.3 Returns without a valid RAN may not be accepted or processed.
- Return Shipping:-
5.1 The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.
5.2 We recommend using a reliable shipping method with tracking and insurance for the return shipment.
5.3 The returned item(s) must be securely packaged to avoid any damage during transit.
- Inspection and Approval:-
6.1 Once we receive the returned item(s), our quality assurance team will inspect them to ensure they meet the eligibility criteria stated in Section 1.
6.2 If the item(s) pass the inspection, we will proceed with the refund process.
6.3 If the item(s) do not meet the eligibility criteria, we reserve the right to reject the refund request and return the item(s) to the customer at their expense.
- Refund Options:-
7.1 For eligible refund requests, we offer the following options: – Refund to the original payment method: If the item(s) were purchased using a debit card, credit card, or net banking, the refund will be issued to the same account. – Store credit: Alternatively, customers may choose to receive the refund amount as store credit, which can be used for future purchases on our website.
- Refund Processing Time:-
8.1 Once the refund request is approved, we will initiate the refund process within 7 business days.
8.2 The refund processing time may vary depending on the payment method and the policies of the associated financial institution.
8.3 Customers will be notified via email once the refund has been processed.
- Non-Refundable Items:-
9.1 The following items are generally not eligible for a refund: – Custom-made or personalized items. – Earrings or other jewelry for hygiene reasons.
9.2 Any exceptions to this policy will be clearly stated on the product page.
- Exchange Policy:-
10.1 We do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a refund for the unwanted item and placing a new order for the desired item.
- Dispute Resolution:-
11.1 In the event of any disputes or disagreements regarding the refund, we encourage customers to reach out to our customer support team for resolution.
11.2 We will make every effort to address and resolve any concerns in a fair and timely manner.
- Policy Changes:-
12.1 MYLIBASH reserves the right to modify or update this refund policy at any time.
12.2 Any changes to the policy will be communicated on our website or through other appropriate channels.
At MYLIBASH, we value your satisfaction and want you to have a hassle-free experience. Our refund policy is designed to ensure fairness and transparency in all refund transactions. If you have any questions or need further clarification regarding our refund policy, please don’t hesitate to contact our customer support team. We are always ready to assist you.
